Privacy Policy

1. Who we are

Miami SEO Company ("we," "us," or "our") is a Brickell-based search engine optimization practice founded by Jobin John. This privacy policy explains how we collect, use, retain, and protect personal information when you visit miamiseocompany.net or engage our services.

Our business address is 1200 Brickell Ave Ste 1950-D, Miami, FL 33131. For privacy questions, contact us at care@miamiseocompany.net.

2. What we collect

We collect personal information you provide directly to us, and we collect technical data automatically when you use our website.

Information you provide

• Contact information: name, business name, email address, phone number when you submit our contact form, book a call, or request a free SEO audit.
• Business information: your company website URL, industry, current SEO position, business goals, and budget range when you share these voluntarily.
• Communication content: messages you send to us via email, contact form, phone, or scheduled calls.
• Client account data: if you become a client, additional information including billing details, login credentials for shared tools, and reporting access.

Information collected automatically

• Usage data: pages visited, time spent on each page, referring URL, exit pages, and click patterns through Google Analytics 4.
• Device data: browser type, operating system, screen resolution, device type (mobile, tablet, desktop).
• IP address and location: general geographic location derived from IP address (city or region level, not precise location).
• Cookies and similar technologies: see section 6 below.

3. How we use data

We use personal data for these specific purposes:

• Respond to your inquiries, deliver requested SEO audits, and schedule consultations.
• Provide SEO services you engage us for, including audits, content creation, reporting, and account management.
• Send service-related communication including reports, deliverables, invoices, and project updates.
• Send marketing communication (only if you have opted in or are a current client) about new services, case studies, or relevant industry updates. You can unsubscribe at any time.
• Analyze website performance to improve content, design, and user experience.
• Comply with legal obligations including tax records, financial reporting, and lawful requests from authorities.
• Protect against fraud, abuse, security incidents, and unauthorized access attempts.

4. Legal basis for processing

Under GDPR and similar privacy frameworks, we process personal data on these legal grounds:

• Contract: when we process data to deliver services you have engaged us for.
• Legitimate interest: when we use data for business operations like fraud prevention, security, and improving our services.
• Consent: when you opt in to marketing communications or non-essential cookies.
• Legal obligation: when laws require us to retain certain records (tax, financial, contractual).

5. Sharing & third parties

We share personal data only in these limited circumstances:

Service providers

We use trusted third-party services to run our business. These providers have access only to the data necessary to perform their function, and they are contractually bound to protect that data:

• Squarespace: website hosting and form submissions.
• Formspree: contact form processing.
• Google Workspace: business email, document storage, calendar.
• Google Analytics 4: website analytics (anonymized).
• Stripe: payment processing for client invoices.
• Calendly or similar: appointment scheduling.

Legal requirements

We may disclose information when required by law, court order, or government request, when necessary to protect our rights, property, or safety, or when responding to a subpoena or other legal process.

Business transfers

If Miami SEO Company is involved in a merger, acquisition, or sale of assets, personal data may be transferred. We will notify you before your data becomes subject to a different privacy policy.

6. Cookies & tracking

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help websites function and analyze usage.

Types of cookies we use

• Essential cookies: required for site functionality (navigation, form submission, login). Cannot be disabled.
• Analytics cookies: Google Analytics 4 tracks visitor behavior in aggregate. Data is anonymized and used to improve our site.
• Functional cookies: remember your preferences (cookie consent choice, language).

You can control cookies through your browser settings. Disabling essential cookies may prevent parts of the site from working correctly. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

7. Data retention

We retain personal data only as long as necessary for the purposes described in this policy, or as required by law.

• Contact form submissions: 24 months from submission date, then deleted unless you become a client.
• Client business records: 7 years after engagement ends, for tax and legal compliance.
• Marketing email lists: until you unsubscribe.
• Website analytics: Google Analytics retains data per its own retention settings (currently 14 months).
• Backups and archives: may persist for up to 12 months after primary deletion, then permanently removed.

8. Your rights

You have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: request that we correct inaccurate or incomplete data.
• Deletion: request that we delete your data (subject to legal retention requirements).
• Portability: request your data in a structured, machine-readable format.
• Restriction: request that we limit how we process your data.
• Objection: object to processing based on legitimate interest.
• Withdraw consent: withdraw consent for marketing communication at any time.
• Complaint: file a complaint with your local data protection authority.

To exercise any of these rights, email care@miamiseocompany.net with the subject line "Privacy Request." We respond within 30 days.

9. GDPR (EU residents)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) applies to our processing of your data.

We are the data controller for personal information collected through miamiseocompany.net. Our legal bases for processing are outlined in section 4 above.

You have the right to lodge a complaint with your local data protection authority if you believe we have violated GDPR.

10. CCPA (California residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you additional rights regarding your personal information.

• Right to know: what personal information we collect, use, and disclose.
• Right to delete: request deletion of your personal information.
• Right to opt out of sale: we do not sell personal information, so this right is automatically honored.
• Right to non-discrimination: we will not deny services, charge different prices, or provide different quality based on exercising your privacy rights.

To exercise CCPA rights, email care@miamiseocompany.net. We verify identity before fulfilling requests.

11. Data security

We use industry-standard security measures to protect personal data:

• TLS encryption (HTTPS) for all data transmitted to and from our website.
• Encrypted storage for sensitive client data.
• Access controls limiting who within our organization can view client data.
• Regular security audits of third-party services we use.
• Multi-factor authentication on accounts with access to client data.

No method of transmission or storage is 100% secure. If we become aware of a data breach affecting your information, we will notify you within 72 hours and provide guidance on protective steps you can take.

12. Children

Our services are intended for businesses and adults aged 18 or older. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a minor, contact us immediately at care@miamiseocompany.net and we will delete it.

13. Policy changes

We may update this privacy policy from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy.
• Notify active clients by email at least 30 days before changes take effect.
• Post a notice on our website homepage for at least 30 days.

Continued use of our services after policy changes constitutes acceptance of the revised policy.

14. Contact us

For any privacy questions, data requests, or concerns about how we handle your information, reach us through any of these channels:

This privacy policy was last reviewed and updated on May 1, 2026. Previous versions are available upon request.